Appointments: Contacting NPA

NPA is known for its ability to find the right therapist as quickly as possible. In today's harried lifestyle and with complex insurance limitations, this means more than simply coming up with a therapist whose skill and style is a good match for the person(s) seeking an appointment. If you are making a referral or seeking to schedule an appointment, it only takes one phone call to find the right therapist. Calling our Central Intake number, 781-449-7522, will result in your being called back by an experienced therapist who is covering intake that week. That therapist will contact you as quickly as possible, usually within three hours, and ask just enough questions to determine what your needs are and if NPA is able to provide someone to meet those needs.

The intake person takes the responsibility to contact a prospective therapist and has that person call you within 24 hours to set up an appointment. This means you don't have to keep calling therapists to see who has the time or the expertise you are seeking. Furthermore, if for any reason the intake therapist believes we do not have the best option to meet your needs, we will recommend alternative therapists, clinics, or hospitals that can provide what you need. We are committed to doing our best to make sure that everyone who contacts us ends up getting the help they need.

We will often encourage you to contact your insurance company to be certain what your benefits are. Also, many companies require pre-certification for mental health services, so you would need to call and obtain the authorization number. The intake person or the therapist can explain how to do that.

Please note: You may call any of our therapists directly. Their phone numbers are listed in the Therapists section.